FAQ’s

General Questions

  • Parking
  • Free parking
  • On-site parking
  • Private parking
  • Restaurant
  • Room service
  • Bar
  • Outdoor pool
  • Private beach area
  • Outdoor pool (all year)
  • Beachfront
  • Swimming Pool
  • Airport shuttle
  • Airport shuttle (free)
  • Airport shuttle (additional charge)
  • 24-hour front desk
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Other Questions

  • Terrace
  • Non-smoking rooms
  • Family rooms
  • Air conditioning
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Face masks for guests available
  • Accordion Content
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered